Orders are processed at our Sydney warehouse within 1-2 business days.

Once dispatched, transit typically takes 3-10 business days with our carrier.

From order placement to delivery: 4-12 business days.

For full details, please see our Shipping Policy.

Yes — we offer free standard shipping on every order, with no minimum spend. The price you see at checkout is the price you pay. There are no hidden fees, surcharges, or surprise costs.

Orders are processed within 1-2 business days.

Orders placed before 12:00 PM AEST on a business day are typically processed the same business day. Orders placed after the cut-off, on weekends, or on Australian public holidays are processed on the next business day.

Orders are processed Monday to Friday, excluding public holidays.

At this time, we ship within Australia only — including all states and territories. We do not currently ship to international addresses or Australian external territories (e.g. Norfolk Island, Christmas Island).

All orders are dispatched from our Australian warehouse located at 252 Pitt St, Sydney NSW 2000. We use Australia Post and other trusted local carriers for delivery.

For full details, please refer to our Shipping Policy.

Yes. We deliver to PO Boxes and Australia Post Parcel Lockers. Some bulky or oversized items may not be eligible — these will be flagged at checkout.

To start a return, email support@wearemfeo.com within 30 days of delivery with your order number and the reason for return.

We'll reply within 1-2 business days with confirmation and the return address. Items must be unused, in their original condition, and in their original packaging.

For full instructions, please see our Return & Refund Policy.

We offer a 30-day return window from the date your order is delivered.

If your item is faulty, damaged, or not as described, your rights under the Australian Consumer Law apply regardless of this 30-day window.

For change of mind returns, the customer is responsible for return shipping (estimated AUD $10–$15 via Australia Post, depending on parcel size and location).

If the item is faulty, damaged, incorrect, or not as described, we cover return shipping in full — and you'll also be refunded any original shipping costs paid.

Returns are inspected within 2 business days after we receive them.

If approved, refunds are issued within 5-7 business days to the original payment method. The exact time the funds appear in your account depends on your bank or payment provider.

For full details, please see our Return & Refund Policy.

We do not process direct exchanges.

To exchange an item, please return the original item for a refund and place a new order for the replacement.

You can cancel your order at no cost within 2 hours of placing it. Email support@wearemfeo.com as soon as possible with your order number.

After 2 hours, your order may already be in processing and cancellation may not be possible. In that case, you can return the item once delivered — see our Return & Refund Policy.

Please contact us as soon as possible at support@wearemfeo.com with your order number and the correct address.

If the order has not yet been processed, we can usually update the address. If the order has already been dispatched, changes may not be possible — and the customer is responsible for any additional return or reshipment costs.

Once your order has been shipped, you will receive a confirmation email with your tracking number and a tracking link.

You can also track your order anytime via our Track Your Order page.

Tracking updates can take 24–48 hours to appear after the carrier first receives your parcel. After that, updates may be slow during weekends, public holidays, or peak periods.

If your tracking hasn't updated in more than 5 business days, please email us at support@wearemfeo.com and we'll investigate.

Delivery times are estimates only and may be affected by external factors such as carrier delays, weather, or peak shopping periods.

If your order has exceeded the expected delivery timeframe, please contact us at support@wearemfeo.com with your order number and we'll assist you with a carrier investigation.

We currently offer a curated range of chunky knitted throw blankets — designed for cosy Australian homes, in colours and textures that pair naturally with most interiors.

Our range will grow over time, but only with products that genuinely fit the "Made For Each Other" idea — pieces that pair well with what you already own and bring you joy.

Each throw's exact composition, weight, and dimensions are listed in detail on its individual product page. We prioritise soft, durable materials that hold up to regular use.

For best results, follow the care label on your specific throw. As a general guideline:

• Machine wash on a cold, gentle cycle
• Do not bleach
• Lay flat to dry — avoid tumble drying, which can damage the knit
• Cool iron only if needed
• Avoid hanging on hooks for extended periods — store folded to retain shape

With proper care, your throw will stay soft and beautiful for years.

Exact dimensions (length × width in cm) are listed on each individual product page. Most of our throws are sized to suit single, queen, or king beds and standard sofas.

If you'd like help choosing the right size for your space, email us at support@wearemfeo.com and we'd be happy to help.

All prices are displayed in Australian Dollars (AUD).

Prices are GST-free, as CFG607 Limited is not currently registered for Australian Goods and Services Tax (annual taxable turnover is below the AUD $75,000 non-resident registration threshold).

The final price shown at checkout reflects the total amount you will be charged. No additional taxes, duties, or customs fees apply to orders within Australia.

We accept the following payment methods, processed securely by our PCI-DSS compliant payment partners:

• Shop Pay
• Visa
• Mastercard
• UnionPay
• Apple Pay
• Google Pay

For more details, please see our Payment Terms.

Yes. All transactions are processed using secure HTTPS/SSL encryption and trusted, PCI-DSS compliant payment providers. We do not store your full credit card details.

For more information, please refer to our Payment Terms.

Yes. We take data protection seriously and comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. Specifically:

• All pages that collect personal information use SSL/TLS encryption
• Payments are processed by PCI-DSS compliant providers — we never store full card details
• We do not sell, rent, or trade your personal information to third parties
• Only authorised staff have access to your data, and only when necessary

For full details, see our Privacy Policy.

You can reach us via:

• Email: support@wearemfeo.com
• Telephone: +61 468 147 195
• Contact form: available on our Contact Us page

• Monday to Friday: 9:00 AM – 5:00 PM (AEST, GMT+10)
• Saturday and Sunday: Closed

We are also closed on Australian national and New South Wales state public holidays.

Our support team typically responds within 24 hours on business days. During peak periods (sales, holidays), responses may take slightly longer.

Please be patient and understanding — we read every email and reply to each one personally.

For faster assistance, please include:

• Your order number (if your enquiry relates to an existing order)
• A clear description of your request or issue
• Any relevant photos (especially for damaged or incorrect items)
• The email address used to place the order