HVH Limited Warranty

 

House Van Holland (herein “HVH”) warrants to the first party purchasing from HVH that, for a period of one (1) year from the date of delivery of the item in question, HVH will, at its option, repair,  replace or refund the purchase price, for any product manufactured by HVH that is defective in materials or workmanship. The decision as to whether to repair or replace the item, or to refund the purchase price, is in the sole and absolute discretion of HVH.  In the event HVH elects to refund the purchase price, HVH, at its option, may require the original item to be returned prior to a refund being made. With respect to the remedy of repair or replacement, if identical materials or products are unavailable at the time of repair or replacement, HVH reserves the right to substitute materials or products of equal or better quality.  The remedy provided herein is the sole and exclusive remedy of the HVH.                   

This warranty does not cover damage to HVH products that is not caused by a defect in materials or workmanship.  The type of damage not covered by this warranty includes, but is not limited to:

  • Damage caused by normal wear and tear

  • Misuse, abuse, neglect, improper storage, installation, accidents

  • Improper or inadequate maintenance or cleaning

  • Improper repair, alterations or modifications

  • Accidents, trauma, fire, water damage, catastrophe

  • Damage caused during transportation or shipping

  • Non-residential use or use for which the product was not designed

  • Fading or discoloration due to elements such as sunlight

  • Warping due to excessive humidity, moisture other extreme environmental conditions

  • Natural wood characteristics including, including but not limited to grain, texture, tonal qualities and knots

Shipping, handling fees are non-refundable.  We cannot accept collect deliveries. For return authorization and more information on our return procedures, see our return policy.

As the manufacturer, HVH stands behind its craftsmanship and pledges to do everything it can to reasonably resolve, as quickly as possible, any problems you may have with the product within the terms and conditions of this warranty.

HOUSE VAN HOLLAND SHALL NOT BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING OUT OF OR RESULTING IN ANY MALFUNCTIONS, DELAYS, LOSS OF PROFIT, INTERRUPTION OF BUSINESS, PERSONAL INJURY, BODILY INJURY, DEATH, DISMEMBERMENT, OR PROPERTY DAMAGE.